FAQs

Yes, we provide a maintenance service. We are responsible for all the maintenance and viability of the property itself, the furniture and most of the appliances in the house. In the event of any failure, we will repair or replace with new. However, if there is any wilful damage by the tenant, there will, of course, be a charge.

There is a damage deposit of £300 per tenant. This guarantees that we keep available the property for you. It also ensures that you as a tenant understand that you will suffer a loss in the event of any damage. This is not a substitute for rent. All deposits are registered with the Tenancy Deposit Scheme. A copy of the Certificate can be supplied at the start of your tenancy.

Yes. However you are responsible for the property and the rent until a new tenant is found and they have paid their deposit, and the new contract is signed. Please ring the office on 0191 281 0980 to find out more about the process.

Yes. We have a number of tenants who are happy with us and vice versa. We are very happy for them to stay on for a further period. We ask tenants in October of each year if they would like to stay, and a continued contract is written up.

No. Bills including gas/electric, water, wifi, wifi extenders, tv license, parking permits are not included. These are your responsibility. We are only responsible for rent

We provide a washer/dryer, fridge freezer, microwave, hoover, desk and chair and bigger houses will have a dishwasher.

Bins, cutlery/crockery, lamps, waste paper bins, cleaning equipment, kettles, toasters, irons, televisions, pots/pans are not provided.

We do not keep this information on file. However, you can go to https://www.findmysupplier.energy to find out.

Look out for any Northumbria Water letter addressed ‘To The Occupant’ and your address after you move in. You will see the time period for the water used in the property, and if that corresponds to your tenancy dates, that is your bill.